Clinic Behavior Expectations

Southdale Eye Clinic (SDEC) has a strong history (60+ years) of excellence in patient care. We believe that patients and visitors have the right to receive respectful communication when interacting with staff of SDEC. In addition, you (the patient) have a right to know about the rules and expectations as well. These rules and expectations are intended to provide compassionate care between the patient and their care team.

These rules and expectations apply to all people (including guardians and health care agents), whether using SDEC in person or online.
SDEC's rules and expectations are described here. SDEC also may enforce other rules and restrictions that are meant to increase safety or prevent infections, or both.

SDEC's Rules and Expectations:

• The patient and the care team will work together to provide the best possible care for the patient in a respectful environment.
• Patients and visitors may not engage in any form of disruptive, derogatory, threatening, or aggressive speech, actions, or behaviors.
• Specifically, patients and visitors are not allowed to:
  • Yell, use profanity, call people names, lie, or use deceptive behavior.
  • Use words or actions that are humiliating, discriminatory, or racist.
  • Verbally threaten people.
  • Sexually harass people.
  • Display behavior intended to intimidate or frighten people or show physical aggression.
  • Display other inappropriate speech or behavior as determined by staff at SDEC.
  • Have weapons on SDEC property – prohibited items include, but are not limited to, firearms, knives, blades, clubs, chemicals, and any other object that can be used to inflict bodily harm or physical damage.
• Patients and their visitors are expected to follow all rules and expectations.
  • This includes time spent communicating with SDEC staff, interacting with SDEC online, or any time spent on premise.
• Patients are responsible for the conduct of their visitors.
  • If a visitor engages in ongoing disruptive speech or behavior, the patient may face consequences. This may include termination of patient care.

SDEC's Responses to Inappropriate Behavior:

• Patients who engage in disruptive, derogatory, threatening, or aggressive speech or actions may face consequences up to and including termination of patient care.
• Termination of patient care is the permanent end to a patient's access to ongoing care at SDEC. (This does not apply to emergency care).
• Visitors who engage in any form of disruptive speech or behavior:
  • May have restrictions placed on their in-person visitations.
  • May be removed from SDEC.