Instructions for Medical Record Requests

To make our process quicker and easier, we outsource our requests for Medical Records to HealthMark Group. HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. 3rd party requestors will be sent an invoice before HealthMark releases records. By default, records will be sent to you via email or fax. A hard copy can be mailed by calling HealthMark at 800-659-4035 to specifically request paper copies.

To Request a Copy of Medical Records:

• Visit https://healthmark-group.com/release-of-information/for-patients/ and click the Request Medical Records button.
• Enter your email address to begin the request process.
• Once your request is complete, you will receive an email with a secure link to download your records.
• Your medical record request will be processed and a notification will be sent via email once complete and available for download.  Records can be available in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.

You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by visitng https://healthmarkgrouphelp.zendesk.com/hc/en-us.